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Frequently Asked Questions

Do you offer bulk or wholesale orders?

We do accept bulk orders for gifting, reselling, or events. Please reach out via our contact form or email for wholesale pricing and timelines.

Do you offer international shipping?

No, we currently ship only within India.

 Can I cancel or return my order?

We do not accept cancellations or returns. However, we will gladly offer an exchange only if the product is damaged or incorrectly delivered, and only if informed within 48 hours of delivery with an unboxing video as proof.

How long does delivery take?

Delivery within India typically takes 3–7 working days, depending on your location. During festive seasons or high-volume periods, there may be slight delays.

What if I receive a damaged or wrong product?

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with an unboxing video. We’ll arrange an exchange once your claim is verified.

Can I request a customized design or plating?

Yes! We offer limited customization on select items—such as plating changes or small design modifications. Custom orders may take additional time (approx. 3–4 weeks). Contact us for customization requests.

How can I contact Kaiah Jewels?

You can reach us via:

Email: Kaiahjewels@gmail.com
Mobile: ‪+919136611362

Instagram DM: @kaiahjewels

Contact Form: On our website
Our support team is available Monday to Saturday, 10 AM to 6 PM.