FAQs – Kaiah

All FAQs

Quick Jewellery Care Tips by Material — Kaiah Jewels

🔶 Brass

Keep dry; avoid perfume & sweat

Wipe after use

Store in ziplock bags

Use lemon + baking soda (lightly) to clean

⚫ Silver Oxidised

Don’t polish—maintains antique look

Wipe with dry cloth only

Avoid water

Store separately in soft pouches

⚪ German Silver

Avoid sweat, water & chemicals

Wipe and store in dry boxes

Clean gently with non-gel toothpaste

Dry immediately after cleaning

🟡 Alloy (Plated)

Remove before bathing or sleeping

Wipe after use

Wrap in butter paper or tissue

Never scrub or use dips

✨ Anti-Tarnish Jewellery

Keep away from moisture

Use silica pouches in storage

No chemical cleaners

Wipe gently after every use

🧼 General Tips

Last to wear, first to remove

Avoid direct contact with perfume/lotion

Rotate your pieces to avoid daily wear damage

More FAQ's

1. What materials are used in Kaiah Jewels products?

We use high-quality materials such as brass, alloy, silver replica, German silver, oxidised silver, and anti-tarnish finishes. Each piece is designed to replicate the elegance of real silver with lasting shine and durability.

2. Do your jewellery pieces tarnish?

Our anti-tarnish and oxidised finishes are designed to minimize tarnishing. However, since they are imitation pieces, proper care is essential to maintain their look and longevity.

3. Are your products skin-safe and hypoallergenic?

Yes, our jewellery is nickel-free and skin-friendly, making it suitable for most skin types. For very sensitive skin, we recommend applying a thin coat of clear nail polish to the back side of the piece as an extra precaution.

4. Can I cancel or return my order?

We do not accept cancellations or returns. However, we will gladly offer an exchange only if the product is damaged or incorrectly delivered, and only if informed within 48 hours of delivery with an unboxing video as proof.

5. Do you offer international shipping?

No, we currently ship only within India.

6. How long does delivery take?

Delivery within India typically takes 3–7 working days, depending on your location. During festive seasons or high-volume periods, there may be slight delays.

7. How do I care for and store my jewellery?

Keep jewellery away from moisture, perfumes, and chemicals
Wipe with a soft, dry cloth after each use

Store separately in airtight pouches or boxes to prevent scratches or tangling

8. What if I receive a damaged or wrong product?

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with an unboxing video. We’ll arrange an exchange once your claim is verified.

9. Can I request a customized design or plating?

Yes! We offer limited customization on select items—such as plating changes or small design modifications. Custom orders may take additional time (approx. 3–4 weeks). Contact us for customization requests.

10. Are your designs handcrafted?

Yes, most of our jewellery is handcrafted by skilled artisans, which means slight variations may occur—adding to the uniqueness and charm of each piece.

11. Do you offer bulk or wholesale orders?

We do accept bulk orders for gifting, reselling, or events. Please reach out via our contact form or email for wholesale pricing and timelines.

12. How can I contact Kaiah Jewels?

You can reach us via:

Email: Kaiahjewels@gmail.com
Mobile: ‪+919136611362

Instagram DM: @kaiahjewels

Contact Form: On our website
Our support team is available Monday to Saturday, 10 AM to 6 PM.

What Our Customers Say

Kaiah Jewels redefines elegance with their stunning, timeless designs and exceptional craftsmanship. Their attention to detail and use...

I purchased earrings (Jaipur collection) and maharashtrian tanmani from kaiah jewel's, they are stunning. I have received countless compliments...

Very beautiful collection and Harshali is very forthcoming in showing her collection!

Very beautiful and amazing collection do visit and harshali is the sweetest